Shipping policy

At VÁLI, we prioritize the timely and efficient delivery of our hand-poured candles and aromatic fragrances. Our shipping policy is designed to provide clarity and ensure a smooth experience for our customers.

Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the shipping destination and the weight of the items purchased. We strive to offer competitive shipping rates to ensure that our customers receive the best value.

Delivery Times: Delivery times may vary based on the shipping method selected at checkout. Standard shipping typically takes 3-7 business days, while expedited shipping options may be available for faster delivery. Please note that delivery times are estimates and can be affected by factors such as weather conditions and carrier delays.

International Shipping: We currently offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery. Delivery times for international orders may vary significantly based on the destination and customs processing times.

Order Tracking: Once your order has shipped, you will receive a confirmation email containing a tracking number. This tracking number will allow you to monitor the status of your shipment until it arrives at your designated address.

Shipping Restrictions: Certain items may be subject to shipping restrictions due to regulations on hazardous materials or flammable liquids. If any items in your order are restricted, we will notify you and provide alternative options.

Lost or Stolen Packages: VÁLI is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly for assistance.

For any questions regarding our shipping policy, please feel free to contact us at info@valicandles.com. We are here to assist you and ensure your experience with VÁLI is satisfactory.